Delivery & Returns
Local (Singapore) delivery fees:
- Order value < $100: Flat fee of $5 (Delivery: 2-4 working days*)
- Order value > $100: Free delivery (Delivery: 2-4 working days*)
*This does not refer to order dispatch lead times (please see below).
Please contact us prior to placing your order if you require express or same-day delivery.
International shipping fees:
- Please email us your order list or a screenshot of your shopping cart for an estimated quote prior to placing your order online. The shipping fees cannot be calculated at check out.
- Non-liquids can be shipped by Singapore Registered mail, while liquids will have to be shipped by DHL.
Your order will be dispatched according to the dispatch time(s) stated below.
- Orders without any pre-order items: 1-3 working days
- Orders with pre-order items such as bioresin and/or made-to order moulds: 2-4 weeks depending on the quantity ordered.
All orders are shipped via trackable registered mail or courier - we recommend shipping to a secure, attended location as a signature is required upon delivery.
Tracking is available on all orders, and tracking information will be provided via email upon dispatch. Tracking information may take up to 24 hours to become available for a Singapore address, and up to 5 business days for an international address.
LOCAL PICK UP
Unfortunately we are not able to accommodate local pick up of online orders.If you wish to purchase from a store, please visit our stockist at Play Retreat (selected range sold there).
We ship internationally for most items! We are only unable to ship our bioresin products, but we can certainly ship our non-toxic resins (Art Resin, totalCAST, UltraCast). Please email us your order list for an estimated shipping quote prior to placing your order.
For international orders, all taxes, duties, and customs fees (where applicable) are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country’s import policies and requirements.
It is your responsibility to provide us with a complete and correct address. If your parcel has been returned to us due to an incomplete or inaccurate address, we'll contact you for a redelivery (shipping and handling fees will apply) once we receive the undelivered parcel.
In the event where the postman can't reach you and the parcel is returned to us, the same redelivery fee would apply.
CANCELLATIONS, RETURNS, EXCHANGES & REFUNDS
Once an order is placed, no cancellation is available. This includes all workshop slots booked via this website.
We do not offer returns, exchanges or refunds in the event that you change your mind.
If you have any issues pertaining to one or more items in your order, please contact us within 3 business days after receiving your order. We will assess each request on a case-by-case basis.
In the event that we agree to replace or refund one or more items in your order, you will need to send these items back to us within 10 business days of our written approval of a replacement or refund. Returned items must be with their original packaging in unused condition. Once we receive the returned items, we will process your order replacement or refund within 10 business days. We reserve the right to refuse your request if the returned items are not in their original packaging, used, not in original condition as described, or if you fail to return the items back to us within the stipulated time frame. Please retain your mailing receipt to prove your shipment date.
Shipping fees for returns will be borne by you, unless otherwise stated. You are advised to use a trackable mailing service as we cannot be liable for returns lost in transit.
We will not entertain exchange or refund requests for purchases made through a third party.
ITEMS INELIGIBLE FOR RETURN, EXCHANGE OR REFUND
Return, exchange or refund will not be offered for slight variations or imperfections in all handcrafted jewellery and gifts, due to the handmade nature of these products.