Delivery & Returns
Your order will be dispatched according to the dispatch time(s) stated below.
- All items except bioresin and made-to-order moulds: 1-3 working days
- Bioresin and each set of made-to order moulds: 5-7 working days
All orders except liquids (i.e. resin, silicone) are shipped via trackable registered mail - we recommend shipping to a secure, attended location as a signature is required upon delivery.
Tracking is available on all orders, and tracking information will be provided via email upon dispatch. Tracking information may take up to 24 hours to become available for a Singapore address, and up to 5 business days for an international address.
Liquids such as resin and silicone can only be shipped via local courier. We do not ship these overseas due to restrictions. You will have the option of selecting regular or express courier for liquid and silicone orders. We will also provide the tracking number for orders sent via courier.
Local (Singapore) shipping fees:
- Small packet (Non-liquids): $5 (Delivery: 2-4 working days)
- Regular courier (Light liquids): $8 (Delivery: 2-3 working days)
- Express courier (Light liquids): $15 (Delivery: 1 working day)
- Regular courier (Heavy liquids): $10 (Delivery: 2-3 working days)
- Express courier (Heavy liquids): $20 (Delivery: 1 working day)
International shipping fees:
- Small packet (Non-liquids): $10 flat fee (Delivery time varies from 1 week to 6 weeks according to country)
- We are only unable to ship liquids such as resin and silicone
LOCAL PICK UP
If you have selected "Pick up from our store" as your shipping method, then your order will be packed and not dispatched.
The approximate lead time(s) for your order is stated below:
- All items except bioresin and made-to-oder moulds: 1-3 working days
- Bioresin and made-to order moulds: 5-7 working days
We will send you an email once your order is ready for pick up at our store. Once you have received our email, you may proceed to pick up your order anytime during store opening hours.
We ship internationally for most items! We are only unable to ship liquids such as resin and silicone supplies.
For international orders, all taxes, duties, and customs fees (where applicable) are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country’s import policies and requirements.
In the event where the postman can't reach you and the parcel is returned to us, we'll contact you to make arrangements for either a pick up (available only in Singapore) or redelivery (shipping and handling fees may apply) once we receive the undelivered parcel.
CANCELLATIONS, RETURNS, EXCHANGES & REFUNDS
Once an order is placed, no cancellation is available. This includes all workshop slots booked via this website.
We do not offer returns, exchanges or refunds in the event that you change your mind.
If you have any issues pertaining to one or more items in your order, please contact us within 3 business days after receiving your order. We will assess each request on a case-by-case basis.
In the event that we agree to replace or refund one or more items in your order, you will need to send these items back to us within 10 business days of our written approval of a replacement or refund. Returned items must be with their original packaging in unused condition. Once we receive the returned items, we will process your order replacement or refund within 10 business days. We reserve the right to refuse your request if the returned items are not in their original packaging, used, not in original condition as described, or if you fail to return the items back to us within the stipulated time frame. Please retain your mailing receipt to prove your shipment date.
Shipping fees for returns will be borne by you, unless otherwise stated. You are advised to use a trackable mailing service as we cannot be liable for returns lost in transit.
We will not entertain exchange or refund requests for purchases made through a third party.
ITEMS INELIGIBLE FOR RETURN, EXCHANGE OR REFUND
Return, exchange or refund will not be offered for slight variations or imperfections in all handcrafted jewellery and gifts, due to the handmade nature of these products.