Delivery & Returns

SHIPPING FEES

Local (Singapore) shipping fees:

  • Order value < $100: Flat fee of $5 (Delivery: 2-4 working days)
  • Order value > $100: Free delivery (Delivery: 2-4 working days)

Please contact us prior to placing your order if you require express or same-day delivery.

 

International shipping fees:

  • Small packet (no liquid resins): $20 flat fee (Delivery time varies from 1 week to 6 weeks according to country)
  • Orders containing liquid resins: Please email us your order list for an estimated quote prior to placing your order online. The shipping fees cannot be calculated at check out.

 

ORDER DISPATCH

Your order will be dispatched according to the dispatch time(s) stated below. 

  • All items except bioresin and made-to-order moulds: 1-3 working days
  • Bioresin and each set of made-to order moulds: 1-3 weeks

All orders are shipped via trackable registered mail or courier - we recommend shipping to a secure, attended location as a signature is required upon delivery.

Tracking is available on all orders, and tracking information will be provided via email upon dispatch. Tracking information may take up to 24 hours to become available for a Singapore address, and up to 5 business days for an international address.

 

 

LOCAL PICK UP

If you have selected "Pick up from our store" as your shipping method, then your order will be packed and not dispatched.

The approximate lead time(s) for your order is stated below:

  • All items except bioresin and made-to-order moulds: 1-3 working days
  • Bioresin and made-to order moulds: 5-7 working days

We will send you an email once your order is ready for pick up at our store. Once you have received our email, you may proceed to pick up your order anytime during store opening hours.

 

INTERNATIONAL SHIPPING

We ship internationally for most items! We are only unable to ship our bioresin products, but we can certainly ship our non-toxic resins (Art Resin, totalCAST, UltraCast). Please email us your order list for an estimated shipping quote prior to placing your order.

For international orders, all taxes, duties, and customs fees (where applicable) are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country’s import policies and requirements.

 

FAILED DELIVERIES

In the event where the postman can't reach you and the parcel is returned to us, we'll contact you to make arrangements for either a pick up (available only in Singapore) or redelivery (shipping and handling fees may apply) once we receive the undelivered parcel.

 

CANCELLATIONS, RETURNS, EXCHANGES & REFUNDS

Once an order is placed, no cancellation is available. This includes all workshop slots booked via this website.

We do not offer returns, exchanges or refunds in the event that you change your mind.

If you have any issues pertaining to one or more items in your order, please contact us within 3 business days after receiving your order. We will assess each request on a case-by-case basis.

In the event that we agree to replace or refund one or more items in your order, you will need to send these items back to us within 10 business days of our written approval of a replacement or refund. Returned items must be with their original packaging in unused condition. Once we receive the returned items, we will process your order replacement or refund within 10 business days. We reserve the right to refuse your request if the returned items are not in their original packaging, used, not in original condition as described, or if you fail to return the items back to us within the stipulated time frame. Please retain your mailing receipt to prove your shipment date.

Shipping fees for returns will be borne by you, unless otherwise stated. You are advised to use a trackable mailing service as we cannot be liable for returns lost in transit.

We will not entertain exchange or refund requests for purchases made through a third party.

 

ITEMS INELIGIBLE FOR RETURN, EXCHANGE OR REFUND

Return, exchange or refund will not be offered for slight variations or imperfections in all handcrafted jewellery and gifts, due to the handmade nature of these products.