FAQ

ORDERS

How long does it take for my order to be shipped?

Please visit our delivery and returns page for more information on your order dispatch time.

 

I placed an order but forgot to purchase some items. Can I add on more items to save on shipping fees?

Once an order is placed, it goes into our system for packing and dispatching. If you wish to add more items to your order to combine shipping, please email or Whatsapp us and we will do our best to help. If your order has not been packed or dispatched, we will be able to send you a custom listing to check out the additional items. Take note that this might also cause delays in sending out your item. Please understand that if your order has already been packed and dispatched, you will need to place a second new order.

 

I placed an order but changed my mind. Can I cancel my order?

We do not allow cancellations once an order is placed, especially if your order has been packed and dispatched. If your order has not been packed or dispatched and you still want to cancel your order, there will be a 5% cancellation admin fee. Hence, we will only be able to refund 95% of the order amount.

 

I've opted to pick up my order from the store. So when can I pick up my order?

Please visit our delivery and returns page for more information on when to pick up your order.

 

Do you ship internationally?

Yes we do! Please visit our International Shipping page for more information on international shipping. Please take note that the international shipping rates have gone up very high during this pandemic; it ranges from $50-$100+ for a small parcel, depending on your location. For international orders, all taxes, duties, and customs fees (where applicable) are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country’s import policies and requirements.

   

RESIN

Is the resin safe to use? 

If you are looking for resin that is safe for home use (when use as directed) without the need for respiratory masks, we recommend Non-Toxic 2-in-1™. It is ASTM certified (D-4236) non-hazardous and non-toxic, as there are no fumes emitted at ambient temperature. Non-Toxic 2-in-1™ is also free of BPA (unlike the other resins), and according to our experience and customer feedback, it works well for most people, even those with high levels of sensitivity.

However, if you are known to be allergic to resin of any form, we do not recommend you to play with resin. We will not be liable for any damages or allergic reactions caused from using our products.

 

Do I need to wear a respiratory mask or work in an open space?

Resin is a chemical and care has to be taken when working with it. Always wear protective gloves and protective clothing (apron) when handling resin, and avoid contact of uncured resin with your skin.

If you are using our non-toxic resins -  Non-Toxic 2-in-1™, HeatResist™, ArtCast™, ArtCoat™, RiverCast™ - you do not need to wear respiratory mask as there are no fumes emitted at ambient temperature. However, if you are applying heat to your resin, fumes may be emitted and you would need to then wear a mask.

If you are using ArtResin or Bioresin, you will need to wear a respiratory mask with an organic vapour filter.

When playing with resin, it is recommended that you work in an open space with adequate ventilation. If ventilation is limited, we recommend using our most non-toxic resin, Non-Toxic 2-in-1™.

 

Is the resin safe for food contact?

All our non-toxic resins, except our bioresin, are certified non-toxic and are safe for food contact (but not food preparation) once fully cured.

  

Which resin should I use for my project?

All the resins that we carry have different characteristics and serve different purposes. 

To know which is the ideal resin for your project, please refer to our resin comparison chart, which will give you a good overview of the different characteristics of each resin. 

If you need help in selecting a suitable resin, please email or Whatsapp us with your project details and we will do our best to help. 

 

WORKSHOPS

Do you conduct resin art and jewellery workshops?

Yes we do! You may browse all workshops and sign up here.

Our workshops are conducted at our new studio, Resin Play, located at 37 Beach Road (at the end of Purvis Street) #02-02, Singapore 189678.

To be updated on new workshops and upcoming classes, please join our mailing list (in footer).

 

Do you conduct corporate team bonding, hen parties or private group workshops?

In view of the current COVID-19 situation, we are only able to host small, private group bookings of up to 5 pax at our studio. Please proceed to fill up this enquiry form if you are enquiring about a private group booking of 2 to 5 pax.

 

What if I am unable to attend the workshop that I have already signed up for?

We do not accept cancellations, refunds or rescheduling for all workshop bookings. You may get a friend to take your place in the event that you are unable to attend the workshop.

If the reason for not attending the workshop is due to COVD-19 related reasons (E.g. SHN, doctor's advise upon swab test), please inform us beforehand. For such incidents, we will allow a one-time rescheduling of your workshop.