Free local delivery (Singapore) for orders >$100. International orders: Drop us an email for a shipping quote!

FAQ

ORDERS

How long does it take for my order to be shipped?

Please visit our delivery and returns page for more information on your order dispatch time.

 

I placed an order but forgot to purchase some items. Can I add on more items to save on shipping fees?

Once an order is placed, it goes into our system for packing and dispatching. If you wish to add more items to your order to combine shipping, please email or Whatsapp us and we will do our best to help. If you order has not been packed or dispatched, we will be able to send you a custom listing to check out the additional items. Take note that this might also cause delays in sending out your item. Please understand that if your order has already been packed and dispatched, you will need to place a second new order.

 

I placed an order but changed my mind. Can I cancel my order?

We do not allow cancellations once an order is placed, especially if your order has been packed and dispatched. If your order has not been packed or dispatched and you still want to cancel your order, there will be a 5% cancellation admin fee. Hence, we will only be able to refund 95% of the order amount.

 

I've opted to pick up my order from the store. So when can I pick up my order?

Please visit our delivery and returns page for more information on when to pick up your order.

 

Do you ship internationally?

Yes we do! Please visit our delivery and returns page for more information on international shipping. Please take note that the international shipping rates have gone up very high during this pandemic; it ranges from $50-$100+ for a small parcel, depending on your location.

   

RESIN

Is the resin safe to use? 

If you are looking for resin that is safe for home use (when use as directed)without the need for respiratory masks, we recommend totalCAST resin. It is ASTM certified (D-4236) non-hazardous and non-toxic, and is safe for older kids (under strict guidance of proper handling, i.e. adult supervision) as there are no fumes emitted at ambient temperature. totalCAST resin is also free of BPA (unlike the other resins), and according to our experience and customer feedback, it works well for most people, even those with high levels of sensitivity.

However, if you are known to be allergic to resin of any form, we do not recommend you to play with resin. We will not be liable for any damages or allergic reactions caused from using our products.

 

What is the difference between totalCAST, UltraCAST, ArtResin and bioresin?

All our resins, except bioresin, are certified non-toxic and can be used in the comfort of your homes. Our bioresin is a biodegradable resin that is eco-friendly once cured. However, bioresin releases fumes when working with it, hence you will need proper respiratory masks and work in an open space with adequate ventilation.

In general, our non-toxic resins (totalCAST, UltraCAST and ArtResin) are more viscous (stickier) than our bioresin, hence, most of them can be used for both casting and coating / doming. Bioresin is our least viscous (very fluid) resin and hence more suitable for casting.

Bioresin is also more durable and cures the hardest, and has superior UV resistance. We do not recommend using bioresin if you are working from home and/or in the presence of kids.

 

What is viscosity? What is the difference in viscosity between totalCAST, UltraCAST and ArtResin?

Viscosity is the resistance of a fluid to a change in shape, or movement of neighbouring portions relative to one another. It is important to understand viscosity in relation to application, to know which brand of resin works best for your needs.

When a resin is extremely viscous, it means it is thicker and stickier, and will not flow as fast. A high viscosity is good for creating more defined patterns and marble effects in resin art. However, too high a viscosity may not be suitable for casting as it may not flow easily into every corner of the mould cavity, creating bubbles in tight corners.

When a resin has very low viscosity, it means that it is very fluid, and flows freely and easily. A low viscosity is good for casting or creating free-flowing effects in resin art. That also means that there will be a greater chance of colours overlapping each over and being more 'mixed' when casting or doing resin pours.

  • totalCAST: Moderately high viscosity, shortest working time 
  • ArtResin: Medium viscosity, moderate working time
  • UltraCAST: Low viscosity, longest working time 

However, you will also need to take note that there are many other factors affecting the outcomes of castings and resin pours, such as the pot lives and cure times of the resins used. 

 

How much working time do I get for totalCAST, UltraCAST and ArtResin?

totalCAST has a very short working time and is good for casting small objects and creating small pieces of artworks. If you want something with a slightly longer working time, ArtResin is recommended. If you want to make even larger items such as tables and gigantic resin artworks where a much longer working time is required, you should use UltraCAST. UltraCAST offers the longest working time.  

 

Between totalCAST, UltraCAST and ArtResin, which one is most suitable for making homeware objects?

Firstly, it depends on whether you need the homeware object to be food safe and whether you will be placing hot objects on it.

totalCAST, UltraCAST and ArtResin are all certified non-toxic, the fully cured resins are safe for incidental and direct contact with food (e.g. serving), but not suitable for food preparation (e.g. cooking, cutting). 

totalCAST and Art Resin not resistant to high temperatures and may dry soft. Hence, you may use totalCAST and ArtResin to make serving wares for dry or cold foods, or to add a splash of colour to the handles of cheeseboards and cutlery.

UltraCAST is resistant to high temperatures of 90 - 95°C, hence, you may use UltraCAST to make coasters, placemats, serving trays or tables for placement of very hot objects.

 

Do all the resins cure hard? 

Bioresin and UltraCAST cures the sturdiest and most rigid of them all. totalCAST may cure soft (if there is too much moisture in the air), while ArtResin cures the softest of them all. If your casting is thin and you want something more sturdy and rigid, UltraCAST is a better option.

However, please take note that incorrect handling and mixing of resin may result in the resin not curing properly (tacky, soft, etc.).

 

There are so many different properties for each brand, how do I know which one is the best for me?

It really depends on what you are looking for as well as the nature of your resin project. As much as we wish to only work with one type of resin, there is no one brand that can fit all requirements. Here's a handy summary of the 4 brands of resins that we carry, based on our own experience of working with them. Hopefully this will help you to make a better decision on which brand of resin you should be using for your projects(s):

  • totalCAST: Most versatile resin
    • 2-in-1! Can be used for both casting and resin pour / coating.
    • Its moderately high viscosity is very good for creating defined patterns and marble effects (does not overlap or bleed too much, stays in place quite nicely).
    • Sensitive to moisture, especially in a humid country like Singapore. When's there too much moisture in the air (e.g. when in rains) the resin can cure a bit soft (not so suitable if you need your casts to be very rigid and hard). However, if air moisture is low, it can still cure rigid.
    • Shortest working time of all, great for small casts or artworks (may not be suitable for large artworks unless you can work fast).
    • Certified non-toxic, safe for home use, suitable for incidental or direct contact with food.
    • Low heat resistance, not suitable for placement of very hot objects on its surface.
    • Low to no odour, suitable for people with high sensitivity.
  • ArtResin: Most widely used brand by resin artists worldwide
    • Great for coating artworks or resin pours.
    • Superior resistance to yellowing.
    • Offers a longer working time than totalCAST.
    • Medium viscosity, so resin flows a bit more than totalCAST. Good if you prefer more fluidity.
    • Dries very soft, regardless of moisture in the air. Hence may not be suitable for casting if you need your objects to be rigid and hard.
    • Certified non-toxic, safe for home use, suitable for incidental or direct contact with food.
    • Low heat resistance, not suitable for placement of very hot objects on its surface.
    • There is a slight odour. We recommend using it in a well-ventilated area with personal protection equipment.
  • UltraCAST: Extended working time, heat resistant, cost effective
    • Longest working time of all resins. Great for making super large resin artworks or resin furniture.
    • Also the most affordable resin of all our non-toxic resins.
    • High heat resistance, suitable for the placement of very hot objects on its surface.
    • Low viscosity, flows very freely. However, there may be a chance of colours overlapping or bleeding into each other.
    • There is a slight odour. We recommend using it in a well-ventilated area with personal protection equipment.
  • Bioresin: Only for professionals
    • Good working time, high clarity, extremely resistant to yellowing.
    • It's extremely low viscosity makes it suitable for jewellery castings, embedments - very little bubbles.
    • Eco-friendly! Made from biobased renewable materials, this resin is biodegradable.
    • Not really recommended for resin pours unless high fluidity is desired.
    • Not suitable for thick casts (the resin will smoke and be damaged).
    • Toxic fumes emitted, harmful to our bodies. Not to be used at home and/or in the presence of kids. Must be used in a well-ventilated area with proper respiratory equipment. 

 

 

WORKSHOPS

Do you conduct resin art and jewellery workshops?

Yes we do! You may browse all workshops and sign up here.

Our workshops are currently conducted at art & craft store, Overjoyed, located at The Cathay (next to Plaza Singapura), 2 Handy Road, #B1-11, Singapore 229233.

To be updated on new workshops and upcoming classes, please join our mailing list (in footer).

 

Do you conduct corporate team bonding, hen parties or private group workshops?

In view of the current COVID-19 situation, we are only able to host small, private group bookings of up to 8 pax at our studio. Please proceed to fill up the form below if you are enquiring about a private group booking of 2 to 8 pax.

To get a quote, please fill up the enquiry form here.